LIFTS which were installed last November at Hereford Railway Station are still undergoing "safety testing".
Network Rail has spent £1.6m on the project to make the site more accessible and have also refurbished the footbridge.
But although the lifts were installed last year, they are still not being used, and some rail users have asked why.
In response, a Network Rail spokesman said: “The refurbished footbridge and new lifts at Hereford station will make travelling by train easier and more accessible for huge numbers of passengers.
“This £1.6m project has been funded through the Department for Transport’s ‘Access for All’ scheme which is designed to improve accessibility at rail stations across Britain.
“We are currently carrying out final safety testing on the lifts at Hereford.
"We apologise for any inconvenience caused while these essential safety measures are undertaken before the lifts can be used by the public.”
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