Woman, 62, spent four hours on hospital trolley

Redditch Advertiser: Worcestershire Royal Hospital Worcestershire Royal Hospital

THE husband of a woman who spent hours in a corridor on a trolley at Worcestershire Royal Hospital has branded the conditions “shocking”.

When Kaye Richards, of Braymoor Road, Worcester, was brought to the accident and emergency department at 3.30pm on Monday, March 17, and placed on a trolley in a corridor, she and her husband, Philip, thought she would be quickly moved into a private bay.

But what followed was more than four hours in which the 62-year-old, along with several other patients, was left and treated in the corridor as other patients, staff and visitors passed back and forth.

Mr Richards said he had been “shocked” by the experience, which the trust running the hospital has apologised for.

“All the time we were there she didn’t leave the corridor,” he said.

“She had to be examined in the corridor because they couldn’t put a screen around her and there were a lot of personal questions which they asked right in front of other people.”

Mr Richards said he put the blame at the feet of the health bosses and developers who planned the layout of the hospital, which opened in 2002.

“It’s absolutely plain to see that building is not fit for purpose,” he said.

“There is just not enough space.

“I spoke to a doctor and he said ‘This is how we deal with it’. I said ‘you can’t consider dealing with people in the corridors’.

“When people are in pain or suffering, to be in a corridor with other people walking by is third-world stuff.”

A spokesman from Worcestershire Acute Hospitals NHS Trust apologised for Mrs Richards’ experience.

“Our A&E staff use screens to offer patients as much privacy as possible, but we accept that this is not up to our usual standards,” he said.

“The NHS nationally is experiencing unprecedented levels of pressure.

“In Worcestershire, our admissions continue to be higher than in previous years, and we are seeing additional numbers of older patients with more complex conditions.

“The extra demand puts pressure on the whole system and we are working with our partners to find a long-term solution.

“For example, our commissioners are investing in schemes which aim to keep patients out of hospital, or get them back into a more appropriate care setting after their hospital stay as quickly as possible.”

She added the trust would be happy to meet Mr and Mrs Richards to discuss their experiences.

Comments (3)

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6:57pm Tue 1 Apr 14

grumpy woman says...

From my experience 4 hours is the norm. And until you move from the corridor no monitoring. Someone will die in the corridor soon. Apologies due to more than thus couple I should say.
From my experience 4 hours is the norm. And until you move from the corridor no monitoring. Someone will die in the corridor soon. Apologies due to more than thus couple I should say. grumpy woman
  • Score: 4

10:58am Wed 2 Apr 14

green49 says...

This is always the case and even longer i am afraid yet the top WRH bosses do nothing, they are arrogant and treat people with disrepect, i accompany many people to hospitals and its got worse and will be even worse still after this stupid governments cuts.
The NHS is in a massive mess run by idiots and then they blame the staff, dont get ill at weekends as it is even worse.
This is always the case and even longer i am afraid yet the top WRH bosses do nothing, they are arrogant and treat people with disrepect, i accompany many people to hospitals and its got worse and will be even worse still after this stupid governments cuts. The NHS is in a massive mess run by idiots and then they blame the staff, dont get ill at weekends as it is even worse. green49
  • Score: 3

5:00pm Wed 2 Apr 14

vertis43ad says...

I thank the Worcester News for publishing some the details of my wife's ordeal Although the "News" has done its best.What has been reported cannot explain the stress that I was under or the indignity my wife suffered . The period we were there was actually much longer than stated I did not wish to exaggerate . Further there were up to SIX other trolleys on the same stretch of corridor ,Jammed nose to tail because to do otherwise would have meant blocking the main emergency room access. I am no spring chicken myself and have several medical conditions. However at no time was I offered a chair, As to the staff "the" doctor did his best whilst being run off his feet the same applies to "most" of the nursing staff. Again however I truly believe if my wife had been on her own she would have been left unattended for most of the 5/6 hours she was there..Be frightened this might be you.
I thank the Worcester News for publishing some the details of my wife's ordeal Although the "News" has done its best.What has been reported cannot explain the stress that I was under or the indignity my wife suffered . The period we were there was actually much longer than stated I did not wish to exaggerate . Further there were up to SIX other trolleys on the same stretch of corridor ,Jammed nose to tail because to do otherwise would have meant blocking the main emergency room access. I am no spring chicken myself and have several medical conditions. However at no time was I offered a chair, As to the staff "the" doctor did his best whilst being run off his feet the same applies to "most" of the nursing staff. Again however I truly believe if my wife had been on her own she would have been left unattended for most of the 5/6 hours she was there..Be frightened this might be you. vertis43ad
  • Score: 0

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