I wish to express my gratitude and thanks to all the staff at the Alexander Hospital Redditch for the recent care I was given.

I was involved in a cycling accident which necessitated a trip to their A&E department, and a subsequent visit to minor injuries unit and an overnight stay in the Emergency Decision Unit.

Throughout my stay I was given the utmost professional attention, right from the moment I entered into their care, with all processes fully explained in a truly professional manner.

My thanks go to all involved, from reception staff where I was greeted with a smile, to all the X-ray staff who attended to my needs.

To Pauline the advanced nurse practitioner who first assessed me, and Tom (? a registrar) who checked me over. To all the staff in the emergency decision unit – Sarah, Sinead and Nicki.

I am bound to have forgotten someone, but again cannot thank you all enough for your hard work and dedication in what was a busy night in a stressful environment.

I will endeavour to be more careful in future.

Phil Davis

Bromsgrove