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Road like a "disaster zone" after water from burst pipe devastates homes
8:40am Wednesday 9th January 2013 in News
THE dawning of the new year turned into a nightmare for many Matchborough residents when water from a burst pipe swept through and devastated their homes, leaving the street looking like a “disaster zone”.
Approximately 200 homes were without water, and many houses were flooded, just after midnight on January 1, in and around Haseley Close, in Matchborough.
One resident, whose water was cut off, said: “It looks like a disaster zone around here, the road is dug up and there are Severn Trent vans everywhere trying to sort out the problem.
“Several people’s homes, and one man’s garden, have been devastated by flood water. So many Christmas presents and decorations, items of furniture, carpets etc are only good for binning now. Loss adjusters are in people’s properties ripping up ruined floorboards.
“As it turned midnight on New Year’s Day, this happened. it was such an awful start to the year for many families - a complete nightmare.”
A Severn Trent spokesman said said it was aware of the incident on New Year’s Day and apologised to the customers in Haseley Close who had been affected.
“The leak was first reported to us in the early hours of January 1. We managed to bring water in from another network of pipes so that our customers’ water supply was back on whilst we completed the necessary investigations and emergency repairs.
“Unfortunately, the burst caused damage and flooding to some nearby properties, particularly as the pipe was located under a customer’s garden. We have been working with our customers to help clean up their properties, and surrounding area, and our loss adjusters are working with those affected.
“We will be relocating the water pipe within the next three months.
“Again, we would like to apologise for any inconvenience we may have caused and thank the local community for their patience.”